First DreamHost Let Down

Yesterday the blog went offline for about 12 hours. It started with an “Internal Server Error” around 11am Israel time. I was about to comment on one of my posts when it happened, immediately opened a ticket with DreamHost’s ticket system and was happy to see it being treated promptly – it moved from “unverified” to “verified” to “resolved.”

But the issue was not resolved – the website was still down so I opened another ticket, this time telling them that it’s not OK to set the status of a ticket to “resolved” if the website is still down. What I got in return were offers on how to improve the speed of my blog. Considering that it serves 7 readers, I told them this could hardly be the reason. And I haven’t changed the code in a while, so it’s not supposed to break just like that. I still tried what they offered (disabling WordPress plugins) which of course didn’t help.

So I replied to their email and after 12 hours someone at DreamHost’s support (thanks, Jason) decided to actually look into the issue, agreed with me that the problem was on their end and fixed it.

I hope it’s a one time thing and not an indication of things to come. It’s a real hassle to switch hosts and I wouldn’t want to do it again.